Terms of Service

1. Acceptance of Terms

By accessing or using the RealiQ platform ("Service"), operated by Hillway Holdings Limited ("Company", "we", "us", or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must not access or use the Service.

These Terms constitute a legally binding agreement between you and the Company. By creating an account, accessing, or using the Service in any way, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

2. Description of Service

RealiQ is an AI-powered property intelligence platform that enables users to:

• Extract structured market data from investment brochures, research papers, and property documents
• Match investors to properties using AI-generated insights and scoring algorithms
• Build and search a comparables database with automated validation and deduplication
• Enrich property records with data from public registries and third-party APIs
• Generate AI-powered commentary and analysis for investment opportunities

The Service is provided on a software-as-a-service basis and is subject to availability. We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time with reasonable notice.

3. Accounts and Registration

To use certain features of the Service, you must create an account. When registering, you agree to provide accurate, current, and complete information and to keep your account information updated.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately at hello@realiq.uk if you become aware of any unauthorised use of your account or any other breach of security.

We reserve the right to suspend or terminate accounts that violate these Terms, that have been inactive for an extended period, or where we reasonably believe the account information is inaccurate or incomplete.

4. Subscription and Billing

The Service is offered under tiered subscription plans. Details of available plans, features, and pricing are published on our pricing page and may be updated from time to time.

Paid subscriptions are billed monthly in advance through our payment processor, Stripe. By subscribing to a paid plan, you authorise us to charge your designated payment method on a recurring monthly basis until you cancel.

Subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date. You may cancel your subscription at any time through your account settings or the Stripe billing portal. Cancellation takes effect at the end of the current billing period, and you will retain access to paid features until that date.

We do not offer refunds for partial billing periods. If you downgrade your plan, the change takes effect at the start of the next billing cycle. We reserve the right to change our pricing with 30 days' written notice. Continued use of the Service after a price change constitutes acceptance of the new pricing.

5. Data and Content

You retain all ownership rights in the data and content you upload to or create within the Service ("Your Content"). By using the Service, you grant us a limited, non-exclusive, worldwide licence to process, store, and display Your Content solely for the purpose of providing and improving the Service.

You represent and warrant that you have all necessary rights, licences, and permissions to upload Your Content and that Your Content does not infringe or violate any third-party rights, including intellectual property rights, confidentiality obligations, or data protection laws.

We may use aggregated, anonymised data derived from your use of the Service for analytics, benchmarking, and service improvement purposes. Such aggregated data will not identify you or any individual.

6. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable laws or regulations
• Upload or transmit any content that is fraudulent, misleading, defamatory, obscene, or otherwise objectionable
• Attempt to gain unauthorised access to any part of the Service, other accounts, or systems connected to the Service
• Interfere with or disrupt the integrity or performance of the Service or its underlying infrastructure
• Use automated tools, bots, or scripts to access the Service except through our published API
• Reverse engineer, decompile, or disassemble any part of the Service
• Resell, sublicense, or redistribute the Service or any data obtained through it without our prior written consent
• Use the Service to build a competing product or service

7. API Usage

Access to the RealiQ API is available to subscribers on eligible plans. API usage is subject to rate limits and fair-use policies as described in our API documentation.

API keys are confidential and must not be shared, published, or embedded in client-side code. You are responsible for all activity conducted through your API keys. We reserve the right to revoke API access if we detect abuse, excessive usage, or violations of these Terms.

Data retrieved through the API is subject to the same usage restrictions as data accessed through the web interface. You may not use API access to scrape, bulk download, or systematically extract data from the Service beyond what is reasonably necessary for your legitimate business use.

8. Intellectual Property

The Service, including its design, features, functionality, source code, algorithms, AI models, documentation, and all related intellectual property, is and remains the exclusive property of Hillway Holdings Limited and its licensors.

The RealiQ name, logo, and all related trademarks are the property of Hillway Holdings Limited. You may not use our trademarks without our prior written consent.

Nothing in these Terms grants you any right, title, or interest in the Service except the limited right to use it in accordance with these Terms.

9. Limitation of Liability

To the maximum extent permitted by law, Hillway Holdings Limited and its directors, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill, arising out of or in connection with your use of or inability to use the Service.

Our total aggregate liability for any claims arising out of or relating to these Terms or the Service shall not exceed the total amount you have paid to us in the twelve (12) months immediately preceding the event giving rise to the claim.

The Service relies on AI-generated outputs which may contain errors or inaccuracies. We do not guarantee the accuracy, completeness, or reliability of any AI-generated content, extraction results, or matching recommendations. You are responsible for independently verifying any information obtained through the Service before making business or investment decisions.

10. Indemnification

You agree to indemnify, defend, and hold harmless Hillway Holdings Limited, its directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party rights, including intellectual property or privacy rights; or (d) any content you upload to or create within the Service.

11. Termination

Either party may terminate this agreement at any time by providing 30 days' written notice to the other party. You may terminate by cancelling your subscription and deleting your account. We may terminate by providing notice to the email address associated with your account.

We may also suspend or terminate your access immediately and without notice if you materially breach these Terms, engage in fraudulent or illegal activity, or if continued provision of the Service to you becomes commercially impracticable.

Upon termination, your right to use the Service ceases immediately. We will make your data available for export for a period of 30 days following termination, after which we may delete it. Sections of these Terms that by their nature should survive termination (including limitation of liability, indemnification, and governing law) shall survive.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on the Service and updating the "Last updated" date. For significant changes, we will also notify you by email.

Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the Service and cancel your subscription.

14. General Provisions

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect. Our failure to enforce any right or provision shall not constitute a waiver of that right or provision.

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Hillway Holdings Limited regarding the Service and supersede all prior agreements and understandings.

15. Contact

If you have any questions about these Terms, please contact us:

• Email: hello@realiq.uk
• Address: Hillway Holdings Limited, Cubo, 38 Carver Street, Sheffield, S1 4FS